Getting in Touch

You will find most of the answers you require in our Frequently Asked Questions, our Privacy Statement and the Online Ordering Service Terms and Conditions. 

General Enquiries & Online Order Questions

If you need to speak to our Retail Customer Service Centre please email us at customerservicemalaysia@travelex.com  

Complaints & Disputes (Retail)

If you have a complaint about any of the services provided by Travelex Retail Malaysia, please send full details by email to currencyservices.servicequality@travelex.com

Our team can also be contacted by telephone on 1800 816 087. Lines are open 24 hours a day, 7 days a week, 365 days a year

Currency Availability

If you have a question about currency availability, please contact your local store. 

Questions about Travelex

If you have a question about the Travelex business, please visit the Travelex corporate website

Careers in Retail

For more information on current positions available and Travelex Retail's recruitment philosophy, please click here.