Privacy Statement

This Privacy Statement is issued by Travelex Malaysia Sdn Bhd (924805-V) (“Travelex”, “we”, “us” or “our”).

At Travelex, we are committed to ensuring the privacy of the personal information you have provided to us. We would like to inform you about this process and how we may use the information you provide.


Contacting Us

If you would like more information about the way Travelex manages the personal information held, please contact our office on +60 3 2281 3000 or write to:

The Privacy Officer
Unit 3.01A, Level 3,
Menara BRDB (West Wing)
285 Jalan Maarof
59000 Bukit Bandaraya
Kuala Lumpur, MALAYSIA


When will we collect personal information from you?

We may collect personal information from you in the following circumstances:

1. When you request a product or service

The type of product or service requested by you will determine the types of information about you that we will collect. The information may be supplied directly by you or via our business partners which sell you Travelex products or services.

2. When you apply for a position with us

If you apply for a position with us we will collect personal information as part of the recruitment process.

3. As a consequence of a regulatory requirement

We may be required to collect your personal information as a consequence of a regulatory requirement

4. Video surveillance

Video surveillance is utilised in our agents’ premises to protect you and our staff. These images may constitute personal information and may be collected but are kept for a limited period of time.


The above list is not exhaustive as there may be other situations or circumstances in which we may be required to collect personal information from you. We will not collect any personal information from you except when you have knowingly provided that information to us or you have authorised a third party to provide that information to us.


What types of personal information may we collect from you?

The information collected will generally be records of information that identifies you, such as your name, date of birth and address and other information provided by you and people nominated by you.

If you do not provide us with the information asked for we may not be able to provide the service you have requested.


Use of your personal information

We will not use information about you other than for a purpose made known to you, a purpose you would reasonably expect, a purpose required, authorised or permitted by law, or a purpose otherwise authorised by you.

These purposes include: 

  • the verification of your identity in order to provide the products or services you have requested, 
  • the administration of those products and services, 
  • compliance with laws and regulations; and 
  • providing you with information about products and services from companies within the Travelex Group that are most relevant to you.


Disclosure of your personal information

Your personal information may be shared with related companies within Travelex Group.

In order to provide the product or service or complete the transaction you have requested your personal information may be transferred to an overseas company.

In some instances we may contract with external companies for the provision of products and services to you. These companies may include or be associated with money transfer services (including international funds transfers), insurance, information technology services and records management. Only information about you pertinent to the supply of these products or services is provided and strict confidentiality requirements are adhered to. In the instance where personal information is disclosed to an external company operating in a foreign country, we will ensure that the information will be protected by a law or in a contract which upholds privacy principles similar to those in force in Malaysia.

Further, we take our obligation to protect your information seriously and only deal with ethical suppliers and business partners who demonstrate similar beliefs.


Quality of the Personal Information

Our goal is to ensure that your personal information is accurate, complete and up-to-date. If you believe that the information we hold about you is inaccurate, incomplete or out-of-date, contact us and we take reasonable steps to either correct the information in our systems, or if necessary, discuss alternative action with you.


Storage and security of information

Travelex is committed to keeping secure the personal information you have provided to us. For example, your personal information is stored in secure premises and access to these premises is strictly controlled.

We will take all reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification or disclosure.

In this age of Internet shopping, we understand that customers require peace of mind when it comes to the security of using the Internet. We use modern security methods including data encryption to safeguard the personal information provided by you.


Access to your personal information

You have the right to access the personal information we hold about you. If you find that the information we hold about you is inaccurate or out-of-date then we will correct it upon your request.

If you wish to access your information then we ask you to contact us (refer to 'Contacting us' above). We will have to verify your identity prior to meeting your requests, which we will process in a reasonable time. In some circumstances we may need to charge an administrative fee which will be advised in advance.

In the event we refuse you access to your personal information, we will provide you with an explanation for that refusal.


How a privacy complaint may be made

If you wish to complain about any breach or potential breach of this Privacy Statement you should contact us (refer to 'Contacting us' above) and request that your complaint be directed to the Privacy Officer.

We will use our best endeavours to respond and resolve any complaint to your reasonable satisfaction.


Changes to this statement

Travelex may make changes to this Privacy Statement from time to time and for any reason including, but not limited to, the introduction of new legislation. Any changes to this Privacy Statement will be updated regularly through brochures and/or our website.


Links to other sites

Travelex websites may contain links to other websites whose operators may or may not adhere to a Privacy Statement or be governed by privacy laws.


Use of cookies

We collect activity information on our website through the use of cookies. Cookies do not identify you; they simply allow us to track usage patterns and provide us with statistics to analyse and improve our website. You may configure your web browser to not accept cookies; however this may mean that you will not be able to make full use of our website.

Global Web Sites