Getting in Touch

You will find most of the answers you require in our Frequently Asked Questions, our Privacy Statement and the Online Ordering Service Terms and Conditions


General Enquiries & Online Order Questions

If you need to speak to our Retail Customer Service Centre please email us at  


Complaints & Disputes (Retail)

If you have a complaint about any of the services provided by Travelex Retail Malaysia, please send full details by email to

Our team can also be contacted by telephone on 1800 816 087. Lines are open 24 hours a day, 7 days a week, 365 days a year


Currency Availability

If you have a question about currency availability, please contact your local store


Questions about Travelex

If you have a question about the Travelex business, please visit the Travelex corporate website


Careers in Retail

For more information on current positions available and Travelex Retail's recruitment philosophy, please click here.


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