Contact us

You can find most of the answers you need in our ‘FAQs’ page, Privacy Statement and Online Ordering Service Terms and Conditions

About Us

Travelex Currency Exchange & Payments SDN BHD (Formerly known as UAE Exchange Malaysia Sdn. Bhd.)

The current address is: Suite 1-2, Level 1, UOA Corporate Tower, Avenue 10, The Vertical, No. 8, Jalan Kerinchi, Bangsar South City, 59200 Kuala Lumpur.

You can contact us by email or by phone (our email address and phone number are as follows). This online ordering service is provided by Travelex Currency Exchange & Payments SDN BHD.

For General Enquiries

please contact our retail customer service center. Please send email to: customerservicemalaysia@travelex.com or by phone: 03-2161-2385 (within Malaysia).

Lines are open Monday to Sunday, 09:00 – 17:00 (MYT). Calls are recorded for training and security purposes.

Order Questions

If you have already booked foreign currency and want to ask questions about your order, please send email to: customerservicemalaysia@travelex.com or call: 03-2161-2385 (within Malaysia)

Lines are open Monday to Sunday, 09:00 – 17:00 (MYT). Calls are recorded for training and security purposes.

Complaints and Disputes – Retail Department

If you have a complaint about any of the services provided by Travelex Retail Malaysia, please send full details by email to currencyservices.servicequality@travelex.com

Our team can also be contacted by telephone on 1800 816 087. Lines are open 24 hours a day, 7 days a week, 365 days a year.

Foreign currency type

To find out what kind of foreign currency we offer, please contact your local retail outlet.

Marketing and PR

For marketing and PR, please send email to:

AsiaPR@travelex.com

Alex.song@travelex.com.cn

Channel cooperation

Please send email to:

AsiaProduct@travelex.com

Questions about Travelex’s business

To find out about the Travelex business, please visit Business Solutions.