Privacy Statement (EN)
Privacy Statement (EN)
This Privacy Notice is issued by Travelex Currency Exchange & Payments Sdn. Bhd. (200801017635 (818930-H)) (“Travelex”, “we”, “us” or “our”).
Travelex Currency Exchange & Payments Sdn. Bhd. Privacy Notice: last updated on 30 April 2025.
Important Note: If you deal with or through Travelex, you consent to Travelex’s use of Personal Data in accordance with this Privacy Notice. Therefore, please read it carefully.
- Our Contact Details
If you need to contact us, you may visit any of our branches. For enquiries related to our handling of Personal Data or further information on data privacy issues, please contact our Data Protection Officer (contact details are provided below).
- Definitions
Unless the context otherwise required, capitalised terms used herein have the following meanings:
“Personal Data” means any information in respect of Transaction(s) which relate directly or indirectly to you and:
- is processed by or through Travelex;
- is recorded by Travelex;
- identifies you or renders you identifiable; and
- includes Sensitive Personal Data and expressions of opinion about you.
Without limiting the foregoing, Personal Data may include: - information about you including your age, marital status and financial status;
- transactional information about our services and how you use them;
- information you share with us when you contact us for any reason (including through social media);
- information when you take part in promotions, competitions, surveys or loyalty schemes;
- details of your visit(s) to our website. This includes which website you came from, page(s) you viewed during your visit(s), and the page you viewed after you left;
- data collected by cookies and corresponding technologies, together with the personal information we have collected; and
- CCTV footage(s) where available.
“Biometric Data” means any Personal Data resulting from technical processing relating to a person’s physiological or behavioural characteristics including data processed for facial recognition, fingerprint verification, voice recognition, retinal analysis, keystroke analysis, gaze analysis (eye tracking), and handwritten signature analysis.
“Sensitive Personal Data” means any Personal Data which includes information about your physical or mental health, political opinion(s), religious or other beliefs, Biometric Data and the commission or alleged commission by you of any offence.
“Transaction” means any commercial transaction you undertake with or through Travelex in relation to our currency exchange and wholesale currency businesses, regardless of the channel used by you.
"Travelex" or "we" or “us” in this Privacy Notice refers to Travelex Currency Exchange & Payments Sdn. Bhd., including where the context requires, its branches, affiliates and related entities outside Malaysia.
- Purpose of this Privacy Notice
This Privacy Notice outlines how Travelex:
- collects, uses, maintains and discloses Personal Data in respect of Transactions; and
- safeguards Personal Data.
- How Personal Data is provided to us
Personal Data may be provided to us:
- by you when you deal with Travelex (for example, by purchasing products from us, registering an account on our website, contact us through any channel, participate in survey(s) or competition(s));
- by a third party (for example your spouse, a company in which you are a director, an officer or a shareholder, or a partnership in which you are a partner) for product(s) and/or service(s) that these third parties have sought from Travelex; and
- Through other means (for example, from our analysis of your transaction(s), video recording(s) from closed-circuit security surveillance camera(s), audio recording(s) of taped telephone conversation(s) or publicly available source(s)).
- The purposes for which we will use Personal Data
We will only use Personal Data (which, as a reminder, includes Sensitive Personal Data) for legitimate purposes related to the conduct of our businesses and the processing of Transactions. This includes the following:
- provide the product(s) and/or service(s) you signed up for;
- collect payment(s);
- process and fulfil your order, provide order tracking facilities, or otherwise provide you with the information, product(s) and/or service(s) you may request from us;
- complying with our legal and regulatory obligations (including fraud prevention, anti-money laundering, countering financing of terrorism, countering proliferation financing and targeted financial sanction). This may include checking the information you provide to us against information from other sources;
- enforce any contract entered into between you and us in respect of the Transactions;
- send you marketing message(s);
- dispute(s) and complaint(s) resolution;
- provide you with service message(s) (for example, by notifying you regarding changes to our terms, conditions and policies);
- improving customer experience and our quality of service;
- data analysis;
- enable us and third party websites to display relevant and targeted advertisements, based on previous behaviour, purchase(s), or any other relevant information;
- fraud prevention or detection;
- verify your financial standing through credit reference check(s);
- manage and maintain your account and facility; and
- security reasons (in particular Personal Data collected from closed-circuit security surveillance cameras).
- Can you refuse to provide us with Personal Data?
Yes.
You have the choice, at any time, not to provide your Personal Data to us.
However, if you do not provide the information we require to process a Transaction, resolve a complaint, provide you with product(s) and/or service(s) or otherwise deal with you for the purpose(s) contemplated, we may not be able to do the aforementioned things.
- Do you have to provide us with Personal Data to receive our product(s) and/or service(s)?
Not necessarily.
The Personal Data we collect can be either obligatory or voluntary. Obligatory Personal Data is data we require in order to provide you with our product(s) and/or service(s). Voluntary Personal Data is data which is not required in order for us to provide you with our product(s) and/or service(s). We will, where practicable, indicate which type of data is/are being requested by us.
- Can we share your Personal Data?
Yes.
From time to time, we may share your Personal Data with:
- other entities within Travelex;
- our agents;
- subcontractors;
- service providers;
- regulatory, governing and judicial bodies;
- credit reference agencies when you apply for any of our credit-based product(s);
- financial service providers;
- parties authorised and consented to, by you;
- advisors;
- strategic partners; and
- where reasonably necessary for any of the purposes mentioned herein (and on the understanding that any such entity will treat the information as confidential) ("Other Entities").
- Can your Personal Data be transferred outside Malaysia?
Yes.
This may be done for various legitimate business purposes including storage, verification, processing transaction(s), conducting investigation(s) and governance.
- Can we use your Personal Data to send marketing material to you?
Yes.
You may receive marketing communication from us or Other Entities. If you no longer wish to receive these marketing communications, you may opt out or notify us (noting that it can take up to 14 days for such withdrawal to be reflected in our systems). Please note that even if you opt out from receiving marketing or promotional materials, Travelex may still contact you for other purpose(s) in relation to the accounts, facilities or services that you hold or have subscribed to with Travelex.
- How do we protect your data?
Travelex takes all physical, technical and organisational measures needed to ensure the security and confidentiality of Personal Data. If we disclose any of your Personal Data to our authorised agents or service providers, we will require them to appropriately safeguard the Personal Data provided to them.
- How long may we retain your Personal Data?
We will retain your Personal Data for as long as necessary to fulfil the purpose(s) for which it was collected or to comply with legal, regulatory and internal corporate governance requirements.
- Changes to this Privacy Notice
Please note that we may update this Privacy Notice from time to time. Do periodically review this Privacy Notice to stay informed on how we are protecting your information. If there are material changes to this Privacy Notice, we will notify you by posting a notice of such changes on our website or by sending you a notification directly.
- How can you access / correct / update your Personal Data?
If there is/are any change(s) to your Personal Data or if you believe that the Personal Data we have about you is inaccurate, incomplete, misleading or not up-to-date, please contact us so that we may take steps to update your Personal Data. You have the right to access your Personal Data. If you would like to request access to your Personal Data, please contact us. Please note that depending on the information requested we may charge a small fee. We may also take steps to verify your identity before fulfilling your request for access to your Personal Data.
- Third Party Personal Data
If you have provided Travelex with Personal Data of a third party, please ensure that you have obtained the third party's consent in relation to the processing and disclosure of their Personal Data and that this Privacy Notice is brought to the attention of any such third party. If you have any concerns about Travelex’s processing of the Personal Data of such third party, please .
- Other Contracts
In case there are inconsistencies on how we collect or use your Personal Data between this Privacy Notice and the terms and conditions of your specific product or service or other contractual documents, the terms and conditions of your specific product or service or other contractual documents shall prevail.
- Data Protection Officer
For enquiries related to our handling of Personal Data or further information on data privacy issues, please contact our Data Protection Officer:
Data Protection Officer
Travelex Currency Exchange & Payments Sdn. Bhd.
Suite 1-2, Level 1, UOA Corporate Tower Avenue 10,
The Vertical No. 8, Jalan Kerinchi Bangsar South City,
Jalan Kerinchi, 59200 Kuala Lumpur,
Wilayah Persekutuan Kuala Lumpur
Email: DPO_MY@travelex.com
- Bahasa Malaysia Version
We provide the Privacy Notice in both English and In case of any inconsistencies between these two, the English version shall prevail.